Paying attention: how to take your customers from deluded to devoted.

Research shows that 80% of employees believe they deliver superior customer service yet only 8% of their customers agree. Mind Gym's latest white paper unveils where businesses are going wrong and what they can do to equip their front line staff with the skills to give customers the attention they deserve.

Join peers from companies including John Lewis, Starbucks, Virgin Media, Colt Group, Bupa, Domino's and Citi Group and:

  > Get a first look at our new white paper and the five most powerful ways to ensure your front line employees deliver consistently great service.

  > Hear from customer service leaders from world-class companies who get it right: 

• Jo Moran, Head of Customer Service, Retail Comms, Activity and Staffing at Marks & Spence
• Rod Butcher, Head of Customer Experience and Insight at Aviva
• Richard Baylis, General Manager at O2 Retail

  > Take part in facilitated roundtable discussions to solve the challenges that get in the way.

Places at this event are limited, so reserve yours now.

We can only accept registrations from senior decision-makers responsible for customer service, that control an annual budget of over £100K, in organisations of more than 3,000 employees.